CFPB Mortgage Compliance Training (MCT) 3 Practice Test 2025 - Free Mortgage Compliance Questions and Study Guide

A mortgage servicer has several key responsibilities related to managing the loan's lifecycle, particularly while a borrower is in good standing and paying as agreed. One of the primary duties is receiving and posting payments accurately, which ensures that the borrower's account reflects their payments promptly, maintaining transparency and accuracy in the payment history.

In addition, the servicer is responsible for boarding new loans onto their servicing system. This process includes inputting all relevant data about the loan to ensure proper management moving forward, which is essential for monitoring the loan’s performance and managing ongoing communication with the borrower.

Providing customer statements is another significant duty. These statements offer borrowers a clear view of their payment history, remaining balance, and any fees or charges incurred over time. Effective communication through regular statements aids in fostering a good relationship between the borrower and the servicer, as borrowers appreciate transparency regarding their financial commitments.

All these duties contribute to a smooth servicing experience for borrowers who are current on their payments, fulfilling the servicer's role in managing the loan effectively and supporting the borrower. Thus, the correct choice encompasses all these responsibilities, highlighting the comprehensive nature of a servicer's role in ensuring that operations run smoothly while the borrower maintains their payment schedule.